Some 4.5 million people in the Netherlands have difficulty finding government information online and dealing with the Digid app used to access government services and fill in tax forms, research has shown. The research found that it is mostly the over 65s, people with few literary skills, and people with learning difficulties who run into trouble. While most would prefer help managing their Digid affairs from a friend or relative, many welcome the possibility of visiting a physical helpdesk at…
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